debbers84 Posted April 10, 2008 Report Share Posted April 10, 2008 Nothing On The Screen This has got to be one of the funniest things in a long time. I think this guy should have been Promoted, not fired. This is a true story from the Word Perfect Helpline, which was transcribed from a recording monitoring the customer care department. Needless to say the Help Desk employee was fired; however, he/she is currently suing the Word Perfect organization for "Termination without Cause". Actual dialogue of a former WordPerfect Customer Support employee. (Now I know why they record these conversations!): Operator: "Ridge Hall, computer assistance; may I help you?" Caller: "Yes, well, I'm having trouble with WordPerfect." Operator: "What sort of trouble??" Caller: "Well, I was just typing along, and all of a sudden the words went away." Operator: "Went away?" Caller: "They disappeared." Operator: "Hmm. So what does your screen look like now?" Caller: "Nothing." Operator: "Nothing??" Caller: "It's blank; it won't accept anything when I type." Operator: "Are you still in WordPerfect, or did you get out??" Caller: "How do I tell?" Operator: "Can you see the C: prompt on the screen??" Caller: "What's a sea-prompt?" Operator: "Never mind, can you move your cursor around the screen?" Caller: "There isn't any cursor: I told you, it won't accept anything I type." Operator: "Does your monitor have a power indicator??" Caller: "What's a monitor?" Operator: "It's the thing with the screen on it that looks like a TV. Does it have a little light that tells you when it's on??" Caller: "I don't know." Operator: "Well, then look on the back of the monitor and find where the power cord goes into it. Can you see that??" Caller: "Yes, I think so." Operator: "Great. Follow the cord to the plug, and tell me if it's plugged into the wall. Caller: "Yes, it is." Operator: "When you were behind the monitor, did you notice that there were two cables plugged into the back of it, not just one??" Caller: "No." Operator: "Well, there are. I need you to look back there again and find the other cable." Caller: "Okay, here it is." Operator: "Follow it for me, and tell me if it's plugged securely into the back of your computer." Caller: "I can't reach." Operator: "Uh huh. Well, can you see if it is??" Caller: "No." Operator: "Even if you maybe put your knee on something and lean way over??" Caller: "Oh, it's not because I don't have the right angle - it's because it's dark." Operator: "Dark??" Caller: "Yes - the office light is off, and the only light I have is coming in from the window." . Operator: "Well, turn on the office light then." Caller: "I can't." Operator: "No? Why not??" Caller: "Because there's a power failure." Operator: "A power.................................. .... A power failure? Aha, Okay, we've got it licked now. Do you still have the boxes and manuals and packing stuff your computer came in??" Caller: "Well, yes, I keep them in the closet." Operator: "Good. Go get them, and unplug your system and pack it up just like it was when you got it. Then take it back to the store you bought it from." Caller: "Really? Is it that bad?" Operator: "Yes, I'm afraid it is." Caller: "Well, all right then, I suppose. What do I tell them?" Operator: "Tell them you're too stupid to own a computer." Link to comment Share on other sites More sharing options...
Tazz Posted April 10, 2008 Report Share Posted April 10, 2008 @ Link to comment Share on other sites More sharing options...
grammy838 Posted April 10, 2008 Report Share Posted April 10, 2008 Was the tech. supposed to lie to the customer? Link to comment Share on other sites More sharing options...
Continuity Czar Posted April 10, 2008 Report Share Posted April 10, 2008 That was great. Thanks for the laugh - I need one today. Link to comment Share on other sites More sharing options...
Guest Guest Posted April 10, 2008 Report Share Posted April 10, 2008 hahahahaha. that was funny. @ Link to comment Share on other sites More sharing options...
Celtic Witch Posted April 10, 2008 Report Share Posted April 10, 2008 I emailed it to my stepfather who is a network engineer. Link to comment Share on other sites More sharing options...
debbers84 Posted April 10, 2008 Author Report Share Posted April 10, 2008 Hahahaha Our secretary sent that to us this morning so I figured I would pass the laughter along Link to comment Share on other sites More sharing options...
Celtic Witch Posted April 10, 2008 Report Share Posted April 10, 2008 BTW debbers, I love your avatar!!! I have been a big Junior fan for years. My only problem with him now is that when I put the new car stuff with the old stuff, it looks like I'm still celebrating Christmas!! @ Link to comment Share on other sites More sharing options...
football coach Posted April 10, 2008 Report Share Posted April 10, 2008 That was some funny stuff right there I don't care who you are. Link to comment Share on other sites More sharing options...
debbers84 Posted April 10, 2008 Author Report Share Posted April 10, 2008 BTW debbers, I love your avatar!!! I have been a big Junior fan for years. My only problem with him now is that when I put the new car stuff with the old stuff, it looks like I'm still celebrating Christmas!! @ I know what you mean My apartment is a Christmas wonderland @ Link to comment Share on other sites More sharing options...
debbers84 Posted April 10, 2008 Author Report Share Posted April 10, 2008 sorry it didnt save so big @ Link to comment Share on other sites More sharing options...
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